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How star ratings work on viator & tripadvisor?

Many guests give 4 stars because “nobody’s perfect”. On viator & tripadivsor, though, 5 stars means “great experience” and 4 stars tells future travellers something went wrong. If you had a good time, please rate it as you’d describe it. If anything fell short, tell us so we can fix it.
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On the next page, please leave the tour option unselected.